Refund & Return Policy

You may request a return within 14 days of receiving your order. To be eligible, the item must be:

• Unused, unassembled and in its original condition
• In its original packaging, with all tags, protective wrapping and accessories included
• Accompanied by your order number or receipt

• Made-to-order or custom furniture pieces ordered to your specification
• Items marked as final sale or clearance at the time of purchase
• Products showing signs of use, assembly or damage caused after delivery

Crystal and glass pieces are packed with extra care, but if something arrives damaged, defective, or different from what you ordered:

• Contact us within 48 hours of delivery
• Include clear photos of the item and its packaging
• We'll arrange a free replacement, exchange or full refund — your choice

Email us at info.arshhome@gmail.com with your order number and reason for return. Our team will confirm eligibility and walk you through the pickup or drop-off arrangement — no need to fill out a separate form.

If the return is due to a fault on our part (damaged, defective or wrong item), return shipping is free. If you're returning an item simply because you changed your mind, the cost of return shipping is the customer's responsibility and will be deducted from the refund.

Once your returned item is received and inspected, we'll notify you of the outcome. Approved refunds are issued as follows:

• Card / Stripe / PayPal payments — refunded to the original payment method, typically reflecting within 5–10 business days
• Cash on Delivery orders — refunded via bank transfer or wallet transfer, arranged directly with our team

Prefer a different size, colour or piece instead of a refund? Let us know when you contact us — we're happy to arrange an exchange, subject to stock availability.