Privacy Policy
Last updated: August 2026 — how we collect, use and protect your information
Your trust matters to us as much as the pieces we craft. This page explains, simply, what information we collect when you shop with ARSH HOME and how we look after it.
Information We Collect
| Type | Examples |
|---|---|
| Contact details | Name, phone number, email address, delivery address |
| Order information | Items purchased, order value, payment method used |
| Payment details | Processed directly by our payment partners (Visa/MasterCard gateway, Stripe, PayPal) — we do not store full card numbers |
| Account information | Login email and order history, if you create an account |
| Technical data | IP address, browser type, pages viewed, via cookies |
How We Use Your Information
- To process, deliver and provide support for your order
- To communicate order updates by email, SMS or WhatsApp
- To respond to enquiries and after-sales requests
- To send offers or new-collection updates, only if you've opted in — you can unsubscribe at any time
- To improve our website, product range and store experience
- To prevent fraud and keep our platform secure
Cookies
Our site uses cookies to keep your cart working correctly, remember your preferences, and understand how visitors browse our collections. You can disable cookies from your browser settings, though some parts of the site — like checkout — may not work as smoothly as a result.
Sharing Your Information
We never sell your personal information. We only share what's necessary with:
- Payment processors (Visa/MasterCard gateway, Stripe, PayPal) to complete your transaction securely
- Shipping and courier partners to deliver your order
- Service providers who help us run the website, on a confidential basis
- Authorities, only where required by Egyptian law
Data Security
We use encrypted checkout (SSL) and work with reputable payment providers to protect your data in transit. While no system is completely immune to risk, we take reasonable technical and organisational measures to keep your information safe.
Your Rights
You can ask us at any time to:
- See what personal information we hold about you
- Correct any inaccurate details
- Delete your account and associated data, where we're not legally required to keep it (e.g. for tax records)
- Opt out of marketing messages
Simply email us at the address below and we'll action your request promptly.
Children's Privacy
ARSH HOME is intended for adults purchasing home furniture and décor. We do not knowingly collect information from children under 16.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or the law. The date at the top of this page always shows the latest version.
Have a privacy question?
Reach out and our team will get back to you directly.
info.arshhome@gmail.com